As you can see it's been a while since I posted, trying to make a new effort. Picture this, decorated stores, holiday music playing and sales associates actually being cheery. OK that was until De 24th, fast forward to Dec. 28th, decorations down, musac being played and well the sales people, not so cheery. Listen I was in retail for over 30 years, I know how it was, get used to it, get over it or get out of it. But for cryin out loud if your there and it's a job get with it!
The holiday season ended and some dumb ass from corporate told the stores sales were up, they did a great job, thank you very much for a wonderful season! Umh!, the seasons not over yet, not until the books are closed, lets say at the end of January! So that cheery disposition that you portrayed during the holiday season needs to keep on showing! It's not my fault that your manager took the week off, or that your short handed because they didn't allocate holiday hours correctly or even the fact that you have to mark everything down in the store and do a floor move with all new spring clothes. Don't blame me! Did I blame you because I bought my husband the wrong size jeans or a burberry bathrobe that was cut to narrow, No I don't think I did. I took responsibility. And it's about time you do the same. There was a time that to work in retail was considered an honor, the elite worked in retail(remember what I said, there was a time).
So when I bring back those jeans to exchange for just another size don't tell me I won't get the same price because the sizes have different sku's, I know that, even exchange people, same item.
And after I question the rationale, don't say to me"Well then I have to do a price over-ride' And.....Sorry one more step with your little fingers.....Oh and by the way..Thank you, have a good night should come with a return and exchange also! Mickey would not be happy, but maybe he no longer cares seeing the company sold for 3 billion to a private equity firm! Merry Christmas Micky!
Now off to Mr Nordstroms home, thank you for taking back the Burberry robe, no questions asked, sorry it didn't fit, thank you have a nice holiday, see you again! Now that's what I am talking about....Oh wait lets go to men's shoes. Mmm! Nice Italian shoes, $195, distressed suede really nice, "The demo" haha, sample was the right size. Sales person, not so much. Take the size off the shelve, tries it on, salesperson comes out from behind the desk(of doing nothing) "How does that fit?' Good can I try the other. In the back he goes, pulls out the match, "here you go"
hands it to my husband and walks away. Umh!!!!! Service.Yeah right. 5 minutes later, "How's it fit?" Before any words came out Swish disappears. Well it fits fine, it fits better in the box because if for one minute you think your going to get commission on a pair of $195 dollar shoes that you didn't sell, ain't happening baby! Bye-Bye!
So Dear Mr. Drexler, Nordstrom and any one else that runs the number one contributor to the global economy, WAKE UP! It ain't over until it's over, and it's not over until the customer says so!!!!!!!
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